Course Syllabus
TATM 311 Course Syllabus 2023v - Student Copy.pdf
OUR LADY OF FATIMA UNIVERSITY
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COURSE SYLLABUS (STUDENTS COPY) |
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TOUR AND TRAVEL MANAGEMENT (TATM 311) |
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COLLEGE |
HOSPITALITY & INSTITUTIONAL MANAGEMENT |
COURSE DESCRIPTION The course studies the role of the Travel Agency and Tour Operator in the Tourism Industry, leading to a better understanding of the trade and its internal workings, the role of each component in offering cost effective and good “value for money” products for its clients. It also includes topics such as tour products and its efficient development and marketing as well as a travel agency and tour operator’s organization and functions. In addition to lecture classes, the students are exposed to the skills required in the travel trade, such as interpersonal and communication skills, terminologies, documentation, procedures and systems used.
This course provides familiarization with tour and travel agency management and operations and functions including documentation, selling, transporting, storing, advertising, and planning travel services; provides hands-on training in computerized reservations system (CRS), and incorporates key aspects of managing corporate travel.
COURSE OUTCOMES (CO) After successful completion of TATM 311 , students already have: 1. Source and update continuously relevant industry knowledge. 2. Develop and update Philippine tourism and travel industry information. 3. Create travel related reservations and transactions and describe the context for packages. 4. Provide assistance in travel documentation preparation. 5. Perform computer operations and maintain reservation system 6. Provide effective customer services. 7. Practice career professionalism 8. Handle complaints, evaluation and recommendations 9. Issue information on International Air Transport Association (IATA) billing settlement plan BSP Documents and Other Passage Document ‘s 10. Source and use information on tourism and travel technology aligned to industry compliance information |
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DEPARTMENT |
TOURISM MANAGEMENT |
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COURSE CODE |
TATM 311 |
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DESCRIPTIVE TITLE |
TOUR AND TRAVEL MANAGEMENT |
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PREREQUISITE (S) |
ITTM 211 |
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WEEK |
UNIT OUTCOMES (UO) |
COURSE CONTENT |
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1 |
COURSE ORIENTATION: o Understand the mission and vision of OLFU o Analyze how the study of Tour and Travel Management shares achieving the vision and mission of the university o Analyze the content of the course syllabus and requirements.
INTRODUCTION : o Review the basic tourism concepts and be able to provide relevant terms used in airlines, hotels and, tours. o Source and update continuously relevant industry knowledge |
o OLFU VMV o PEO, CEO o Course Outline
o Relevant Terms used in Tour and Travel Industry
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2 |
o Develop and Update Philippine tourism and travel industry information. o Practice career professionalism (Integrate personal objectives with organizational goals)
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The Philippine Tourism Industry · Philippine Tourism Trends · The Philippine Department of Tourism and its History · Attached Agencies of DOT · Visitor Travel Characteristics |
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3 |
o Source and use information on tourism and travel technology o Recall and identify the basic world geography, the continents, regions and location of countries and Earth Hemisphere by using degrees of directions in the world map. o Master the different continents, countries include and their description |
o Basic Geography o The Continents and its brief description o The Earth’s Hemisphere o Latitude and Longitude o Permanent Directions of the World o World Markets, Destinations, and Geography · Maps and Map Reading |
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4-5 |
o Issue information on International Air Transport Association (IATA) billing settlement plan documents and other passage documents o Network for latest fare and tariff information |
o IATA Areas - Areas of the world o Selected International City Codes |
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6 |
PRELIMINARY EXAMINATION |
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7-8 |
o Describe the context for packages o Create travel related reservations and transactions o Examine, outline and explain the definition, functions, characteristics, significance, challenges and organizations of a travel and tourism intermediaries.
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Travel Management Cycle o Travel Management Companies and Travel Agencies o Functions, Characteristics and Sales and Revenue of Travel Agency Management Flight Itinerary Planning o Flight / Other Reservations Tour Operators - Tour Packages - Types of Packages a. Local b. Domestic c. Inbound d. Outbound |
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· Provide assistance in travel documentation preparation · Source products and services for packages o Perform sales and service tasks
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Tour Operations Cycle - Tour Planning - Tour Contracting - Basic Costing - Quotations and Proposals - Reservations |
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9-11 |
o Perform computer operations and maintain reservation system o Issue tickets, Multi Purpose Documents (MPD) and other travel related documents |
o Three Methods of Reservation o Reservation Procedures o Flight Reservation o Computer Reservation System (CRS) o The Passenger Name Record (PNR) |
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o Source and use tourism and travel industry compliance information |
o Preparing the Travel and Tour Agency Proposal o Research Work o Writing and Submission of Final Travel and Tour Agency Proposal |
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o Source and use tourism and travel industry compliance information |
o Preparing the Travel and Tour Agency Proposal o Research Work o Writing and Submission of Final Travel and Tour Agency Proposal |
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o Practice career professionalism (Maintain professional growth and development) o Provide effective customer services o Handle complaints, evaluation and recommendations |
o Skills required for Travel and Tour management o Careers in Travel and Tourism Industry |
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o Interpret information required for processing non-air travel documentation o Perform sales and service tasks o Update and finalize bookings, customer/s’ financial record |
o Fare Calculation and Manual Ticketing o International Fare-Type Codes o Airline Fare Costing o Parts of the Airline Tickets |
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12 |
MIDTERM EXAM | ||||
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13-15 |
Equip in automated reservation, creating PNR, encoding and decoding ticket information using Global Distribution System. |
o GDS Online Training Program o Module 1 – Knowing the Technology Systems to Operate an Automated System (Basic Course) Track 2 – GDS Level 1 – Amadeus Basic Course GDS Level 2 – Cancellation of Booking
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| 16 |
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o Provide assistance in travel documentation preparation o Process non-air travel documentation
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o Travel Documentation o Departure and Arrival Procedures and In-flight Services |
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| 17 |
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o Source and use information on tourism and travel technology aligned to industry compliance information o Assess the impact of the specific CRS to a travel agency |
o Presentation and Defense of the Final Tour Operator and Travel Agency business Plan Proposal o (Travel Agency Proposal/ Travel Agency Immersion) |
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Tour and Travel Agency Business Plan Output Presentation o GDS Online Training Program (AMADEUS) |
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GRADING SYSTEM The final grade of the student is interpreted as shown on the table below: |
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AVERAGE |
ABOVE 98.00 |
95.00 – 97.00 |
92.00-94.00 |
89.00-91.00 |
86.00 – 88.00 |
83.00 – 85.00 |
80.00-82.00 |
76.00-79.00 |
75.00 |
74.00 and below |
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FINAL GRADE |
1.00 |
1.25 |
1.50 |
1.75
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2.00 |
2.25 |
2.50 |
2.75 |
3.00 |
5.0 |
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FDA (Failure due to Absences) UW (Unauthorized Withdrawal) INC (Incomplete) AW (authorized withdrawal NFE (No Final Examination |
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Lecture (100%): Prelims (20%) Midterms (20%) Finals (20%) Performance Grade (35%) Research (5%) Midterm Grade 50% Final Written Exam 50% TESDA Travel Services Assessment NCII Final Grade 40% Final Written Exam 20% Group Presentation ( Tour and Travel Agency Plan Proposal) 40% Domestic/International Tour or Alternative Activity |
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PREPARED BY: ENDORSED BY: APPROVED BY:
ARMINA A. JAVIER, MBA, CTP ARMINA A. JAVIER, MBA, CTP ARMINA A. JAVIER, MBA, CTP.Faculty, CHIM Head, Tourism Management Department Program Head, CHIM-QC
Date: ____________________ Date: ____________________ Date: ____________________
Course Summary:
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