TOUR AND TRAVEL MANAGEMENT (TATM 311)

COURSE DESCRIPTION

The course studies the role of the Travel Agency and Tour Operator in the Tourism Industry, leading to a better understanding of the trade and its internal workings, the role of each component in offering cost effective and good “value for money” products for its clients. It also includes topics such as tour products and its efficient development and marketing as well as a travel agency and tour operator’s organization and functions. In addition to lecture classes, the students are exposed to the skills required in the travel trade, such as interpersonal and communication skills, terminologies, documentation, procedures and systems used.

This course provides familiarization with tour and travel agency management and operations and functions including documentation, selling, transporting, storing, advertising, and planning travel services; provides hands-on training in computerized reservations system (CRS), and incorporates key aspects of managing corporate travel.

COURSE OUTCOMES (CO)

After successful completion of TATM 311 , students already have:

Source and update continuously relevant industry knowledge.
Develop and update Philippine tourism and travel industry information.
Create travel related reservations and transactions and describe the context for packages.
Provide assistance in travel documentation preparation.
Perform computer operations and maintain reservation system
Provide effective customer services.
Practice career professionalism
Handle complaints, evaluation and recommendations
Issue information on International Air Transport Association (IATA) billing settlement plan BSP Documents and Other Passage Document ‘s
Source and use information on tourism and travel technology aligned to industry compliance information

REFERENCES :

3G E-Learning (2018). Integrated Dictionary of Tourism and Travel Industry. USA: 3G Learning LLC

Airline Management. 2015. UAE 3G Learning.

Claravall, Buenvenido G. 2013. Travel and tour operations in the Philippines, 3^rd ed. Manila. Accumicro IT Solutions.

Salamanca, Ma. Dolores. 2016. Tour guiding as a profession. Manila. JFS Publishing

Grading Scheme

GRADING SYSTEM The final grade of the student is interpreted as shown on the table below:
AVERAGE	ABOVE 98.00	95.00 – 97.00	92.00-94.00	89.00-91.00	86.00 – 88.00	83.00 – 85.00	80.00-82.00	76.00-79.00	75.00	74.00 and below
FINAL GRADE	1.00	1.25	1.50	1.75	2.00	2.25	2.50	2.75	3.00	5.0
FDA (Failure due to Absences) UW (Unauthorized Withdrawal) INC (Incomplete) AW (authorized withdrawal NFE (No Final Examination
Lecture (100%): Prelims (20%) Midterms (25%) Finals (25%) Performance Grade (25%) Research (5%) Midterm Grade 50% Final Written Exam 50% TESDA Travel Services Assessment NCII Final Grade 40% Final Written Exam 20% Group Presentation ( Tour and Travel Agency Plan Proposal) 40% Domestic/International Tour or Alternative Activity